At rm89, gaming is more than winning or losing – it's about a healthy, enjoyable experience. We provide a range of tools and resources to help every player stay in control.
Many of us play for fun, to unwind after a long day, or simply to try our luck. That's completely normal and there's nothing wrong with it. However, like all forms of entertainment, online gaming requires a balanced approach to stay enjoyable and not become a burden.
Rm89 believes that a smart player is one who plays with a clear head — knowing when to stop, having defined personal limits, and understanding that winning is a bonus, not a guarantee. That's why we invest in responsible gaming tools you can use yourself, free of charge, without needing anyone's permission.
This page is your guide – covering the tools we provide, the signs to watch out for, and resources that can help if you or someone you know needs additional support.
All rm89 responsible gaming tools can be activated by you directly from your account settings — free, instant, and no need to contact support.
Set your own daily, weekly, or monthly deposit limits. These limits take effect immediately and require a 7-day waiting period if you wish to increase them — for your own added protection.
Set the maximum loss amount you are willing to absorb within a given period. Once this limit is reached, the rm89 system will automatically block further wagering until the limit period expires.
Set a time limit for each gaming session. rm89 will notify you when the time limit is almost reached and automatically log you out when it expires to prevent excessive play.
Need a short break? Activate the self-break feature for a period of 24 hours, 7 days, 30 days, or 6 months. During the break, your account will be locked from all gaming activity and deposits.
Enable periodic notifications that remind you how long you've been playing and how much you've spent in the current session – a friendly nudge to stay aware and in control.
For long-term decisions, the self-exclusion feature lets you permanently close your rm89 account or lock it for an extended period of up to 5 years. This is a serious action and cannot be reversed during the chosen period.
Problem gambling often starts gradually. Recognise the signs early so you can act before it becomes a bigger issue.
All tools are accessible directly from your account settings — easy, fast, and no additional documents required.
Click the profile icon in the top-right corner of the rm89 website or app and select "Account Settings".
In the account settings section, you'll find the "Responsible Gaming" menu containing all available self-protection tools.
Select the limit type or tool you want, enter the appropriate value, and confirm. The limit takes effect immediately with no additional verification required.
Responsible gaming is not just an added feature at rm89 – it is embedded in the way we operate every day.
Rm89 enforces strict age verification during registration and the KYC process to ensure our platform remains inaccessible to anyone under 18 years of age.
Rm89 does not send promotions designed to encourage players who are in a self-break period to return to play — this is our strict internal policy.
The rm89 system continuously monitors gaming patterns. Players showing signs of problematic gaming will proactively receive support offers from our team.
All rm89 support agents receive specialized training in responsible gaming and how to handle related inquiries with empathy and professionalism.
Not sure about something? Here are answers to the questions we receive most often about responsible gaming at rm89.